GlideRecord code is not working in Client callable UI action

[Madhusagar Pal1]

Hi All, 

Need help/Suggestion

The query is when I click on the UI action, the condition need to check no product assigned is false, get the display of the parent , based on the parent display value need to populate number from the cmdb_ci_service_business table. 

The below code is populating the alert display name but not populating the number.

When I use the same code in back ground script it is working, please let me why it is not working in the UI action client callable.

if (noProductAssigned === "false") {

        var digitalProduct = g_form.getDisplayBox('parent').value;

       alert("digital product value in form: " + digitalProduct);   

        var digiProd = new GlideRecord('cmdb_ci_service_business');

        digiProd.addQuery('name', digitalProduct);

        digiProd.query();

        while (digiProd.next()) {

            var digitalProductNum = digiProd.getValue('number');

        }

        alert("digital product number is : " + digitalProductNum);

    }

Thanks & Regards,

Madhu.

[Amit Verma]

Then you should make use of if. You can alter it like :

if (tax_nod.next()) {
            var prdouctGroupID = tax_nod.getDisplayValue('u_product_group_id');
            gs.info('Product Group ID using name  :' + prdouctGroupID);
            return prdouctGroupID;
        }

About your problem, I assume that productGroupID is one of your catalog variable. If you want to set the value of the catalog variable, you should make use of 

g_form.setValue('productGroupID',answer);

Can you please check on this

[Amit Verma]

Hi @Madhusagar Pal1 

Are you getting any output from the alert you have kept ? alert("digital product value in form: " + digitalProduct); 

Thanks & Regards

Amit Verma

[Madhusagar Pal1]

Yes, I am getting the display name of the parent.

[Vishal Birajdar]

Hello @Madhusagar Pal1 

You can use client side as well as server side script in UI action.

You have to consider below points :

1.Action name should be there

2.Client is checked

3.onClick - function name

For example, 

I have created one UI action on incident form 'Update cmdb' , when user clicks on button One pop will get displayed..& one record from alm_hardware will get updated.

Button :

When user clicks button pop will get displayed.

When user clicks on OK , record from Hardware table gets updated.

Here is UI action script :

/*1.When user clicks on button below function will get executed*/
function clientUpdateCmdb() {
    var message = confirm("Confirm incident number=" + g_form.getValue('number'));
    /*1.1 Once user clicks on OK in pop up same UI action will get invoked using action name but this time only Server side code will run */
    if (message == true) {
        gsftSubmit(null, g_form.getFormElement(), 'update_cmdb');   //action name
    }
}

/*2. Server side code will run */
serverUpdate();

function serverUpdate(){
var gr = new GlideRecord('alm_hardware');
gr.addQuery('sys_id','00a96c0d3790200044e0bfc8bcbe5dc3');
gr.query();

if(gr.next()){

	gr.asset_tag = 'P123456789';
       gr.update();
}
}

**You can adjust your code accordingly and use condition field as per your need