I've had a user report that some of their labels have disappeared from their Demands on guided visual task board. Is there a limit on how many times a label can be utilized?
Good Afternoon All, I have a question regarding the CSM/FSM configurable workspace. When you open up a case in the workspace, you have the following tabs, Details, Customer Information, Customer Activity, Work Orders, SLAs etc. How do I modify thes...
Hi, I recently started exploring Data privacy/Data Anonymization techniques for a requirement of ours. The requirement is to mask email addresses entered in the summary or description field of an incident form. This masking must only happen 7 days af...
Hello, I am planning to take CIS-SAM certification, How can i check version of CIS -SAM certification version ? If i take exam next week it will be in Vancouver or Washington DC ? RegardsKK
When an user hovers over the VA bot in teams [which is branded as per our client org], the popup shows the default Now Virtual Agent logo and information which is purely ServiceNow specific.I want to know can we disable the pop-up? or can we customiz...
So here's the situation... I am creating a Flow that will create a new catalog item request, populating data from a different task's Multi-Row Variable Set (MRVS) when that task is closed (trigger).The input value that I am retrieving in the Flow Des...
Hi I have scheduled script which deactivates user which has not been synched with LDAP over a period of time. However I have 2 Scheduled Data Imports. Main and parent. Scheduled script is checking if there is at least one record synchronized(as per a...
Im querying three tablespluginsscript-actionssys-propertiesHow can i know if each table needs different permisisons?
Hi guys I have a Solution Proposed UI Action acting on the Case table. Basically I want to validate that the Analyst has put in External comments in the comments field before the state changes. I have the code but getting some weird results I cannot...
I've the this OOTB legal counsel workspace, I want to make those reports visible based on roles. Pls help with the approach.Thanks in Advance.
I'm trying to notify support when a ticket is assigned to them, the problem is that it doesn't reach the other side, I create it and they don't get notified and I remove the 'Assigned to' condition and it sends the notification, the problem is that i...
Hello Everyone, I have a requirement where I have to create a cascading filter on the incident table for the dashboard on Opened Date and Priority. I tried but I am not able to find any date field (e.g. created field) to be selected. Can someone tell...
In my instance, there are several active Incidents.I am running the scripts in background script. For below script, the output is ALWAYS printed as *** Script: INC0006919... Why? In the list view, I try to sort using number, created, updated etc, wha...
Hi All, I had two fields on table delegate table i want copy the data from one field to another field. two filed - "Starts" and "ends' and field type is - "date" and other fields are new name - "start date" and Field type is - 'date and time' and e...
Hi Connections, Good Day! I need to create a report that is able to show how long an incident is with the team that resolves the Incident. Need to be able to report on time elapsed with the team that resolves the ticket rather than the overall time t...
