Hello,I have a database view which combines the tables - kb_knowledge, metric_instance, problem and sys_user. I need to filter the entries in the table based on metric_sys_created_on and present just the entry with the oldest date for each metric_id=...
Our customer has a requirement that we should alwyas stay one release back from current release, and upgrade only once a year and still stay compliant.Ex - Now Tokyo is out, we want to be upgraded and stay on San Diego. Is it possible?
Hi Community, We are creating a record producer on our Service Portal for hardware return in the office. The form is pretty straightforward and has been easy to make. One of the questions is the date of hardware return. Currently, it requires the use...
Hi Folks, I am getting difference of two dates and the trying to add that to a date/time field, but with no luck . I am able to get the difference but that is not getting added to the field. Below is my code var cas1 = new GlideRecord('sn_customerse...
Hi Team,I followed community thread on this requirement to get the most recent email body text and ignoring the previous thread when replying email for inbound action but got no luck. can anyone guide me on this or help me on this.?Regards,Atul Kumar
Hi all, I want to analyse the Virtual agent performance like how many chats completed and how many incomplete for that i am using Conversational interface --> Virtual agent Dashboard.Is there any way i can see/ check why user does not complete a topi...
Hi All, I'm able to understand how the alert priority score gets calculated in the event management but would like to the know how the values highlighted below are defined and where? There are no properties also available. 1) Business Services:Ther...
Hi,Due to some existing platform issue(PRB1560944), as a workaround we are planning to update the choice values from integers to string., but the problem here is the existing choice on the list field update to the backend choice value. If any one co...
I have a requirement to create an item with same other item variables (it includes some other variables),so in an listcollector i have bulk variables which cant be done in manually, so i need a copy of it in my requirement,so i tried with xml it is...
Hello dear community, I need help: I need that when a person enters their first name, he types it with the first letter capitalized and when he types their last name also the first letter is capitalized (Example: Jean Graham) I have tried using Vari...
Hello everyone, I am not the SN admin, however I do have nlu_admin and va_admin roles in prod. On my dev instance (where I do have admin), I can see the application/scope picker. In prod, I cannot. What do I need to be able to see it in prod? Someone...
I've been trying unsuccessfully to write a script that give's me a user's roles. Here's the scenario:I'm going to the Background - Scripts application in Service Now. Then I run this script: var rolesGR = new GlideRecord("sys_user_has_role");rolesGR...
Searching for a configuration guide or general document on how to build an API using the SCIM protocol for provisioning users. The integration is between a UCaaS and ServiceNow enterprise system. Any tips or information related to using the SCIM conn...
Hi all, I have an issue with my portal redirection for users that only have snc_internal only. After the user logs in ( user with only snc_internal) it redirects to the portal but it’s redirecting the user to this other page.https://instancename.serv...
Good morning everyone, We recently upgraded to the San Diego release and now we're unable to edit a few fields on the incident table as admins that we were able to before the upgrade. Most of the fields that are greyed out our extended from the task...
