Good morning,I am fairly new to ServiceNow and trying to set up an API to go from one of our SharePoint forms to create an incident in our instance. I think we have everything almost there as we were receiving the incidents in test until we added the...
Hi,I am trying to copy a business rule from incident to one of our scoped apps.The rule needs to run when a ticket has been set to reopened. when it does so it clears all the resolution notes / codes etc I have set it to run before and update.The tab...
I want to make working notes required when reassigning a team on a SCTASK so I know who made the reassignment.Single catalog task and multiple catalog task : -1 . open any request which has a single catalog task with ITIL role user2 . open the catalo...
Hi, How to sort decending order to Knowledge base Articles for each category based on views on esc portal. Can you please help on this. It will be helpful. Thanks in Advance!
Hey everyone, I recently made a catalog item to add /remove multiple users from assignment group. Below is the image of that flowIn this i am checking what role the groups has based on that i am sending out approvals and then based on approvals addin...
I want to generate a report where I am the approver and also I need to know the catalog item name where I am approver.
Hi Community, how to map/copy incident work notes and comments to case and vice-versa Thanks,srinivasu
Hi I have added the "contextual search result" to the form layout for service operation workspace new view. And it is showing for servicenow native view but when check it service operation workspace it is not showing. How to resolve that issue? Th...
Eu não consigo fazer com que o meu calendario tenha modificações no item de catalog. Preciso deixar oculto o sabado e domingo, com o script, e não modifica o calendario. Dentro do meu Record Producer, fui em Catalog Cliente Scripts, e criei um novo ...
Hi,In my instance, i need a role knowledge_domain_expert but it is not found. Is there any way, like any particular plugin or something need to be installed to add that role to my instance?
Hi all,I am creating a custom flow in Flow Designer where I request approval of some group members for a Request record. I have created an action where at least one approval is required from each of the specified groups. Now, I want to ask for approv...
On my Service Portal widget, I can only use window.location.href on the client and not the server, it says "Server JavaScript error "window" is not defined.", how can I retrieve the current URL on the server, or alternatively pass it from the client ...
Hi, If I look at the HTML for an input field in the classic view, I typically see something like: <input type="text" data-type="string" id="<tablename>_case.number" ... However, looking at the same field in a workspace view would present something si...
Dear Community, How to add Overview "Problems assigned to you" as same like "Incidents assigned to you", "Incident SLAs", same functionality, I want add New "Problems assigned to you" here under Overview Service Operation Workspace. Thanks
How to create dynamic content in the UI Builder workspace dashboard:Requirement: Users should have a space to enter their own value. This value should be mapped to a specific field value in a list so that whenever a user manually enters a value, it f...
