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CSM/FSM configurable workspace related lists

Good Afternoon All,  I have a question regarding the CSM/FSM configurable workspace. When you open up a case in the workspace, you have the following tabs, Details, Customer Information, Customer Activity, Work Orders, SLAs etc.  How do I modify thes...

Luke James by Tera Contributor
  • 1665 Views
  • 2 replies
  • 1 helpfuls

Data Anonymization Limitations

Hi, I recently started exploring Data privacy/Data Anonymization techniques for a requirement of ours. The requirement is to mask email addresses entered in the summary or description field of an incident form. This masking must only happen 7 days af...

Rachna S by Tera Guru
  • 1177 Views
  • 1 replies
  • 0 helpfuls

Resolved! CIS-SAM certification Version

Hello, I am planning to take CIS-SAM certification, How can i check version of CIS -SAM certification version ? If i take exam next week it will be in Vancouver or Washington DC ? RegardsKK

Resolved! "User-Friendly" Flow Designer Action Script??

So here's the situation... I am creating a Flow that will create a new catalog item request, populating data from a different task's Multi-Row Variable Set (MRVS) when that task is closed (trigger).The input value that I am retrieving in the Flow Des...

Scheduled Data Import Failed

Hi I have scheduled script which deactivates user which has not been synched with LDAP over a period of time. However I have 2 Scheduled Data Imports. Main and parent. Scheduled script is checking if there is at least one record synchronized(as per a...

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PiotrekL by Tera Expert
  • 928 Views
  • 2 replies
  • 0 helpfuls

Help me notify

I'm trying to notify support when a ticket is assigned to them, the problem is that it doesn't reach the other side, I create it and they don't get notified and I remove the 'Assigned to' condition and it sends the notification, the problem is that i...

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Resolved! Cascading Interactive filter on Date filed

Hello Everyone, I have a requirement where I have to create a cascading filter on the incident table for the dashboard on Opened Date and Priority. I tried but I am not able to find any date field (e.g. created field) to be selected. Can someone tell...

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AnirbanNL by Tera Contributor
  • 566 Views
  • 1 replies
  • 0 helpfuls

What is the output of the script and the reason?

In my instance, there are several active Incidents.I am running the scripts in background script. For below script, the output is ALWAYS printed as *** Script: INC0006919... Why? In the list view, I try to sort using number, created, updated etc, wha...

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Suggy by Giga Sage
  • 574 Views
  • 4 replies
  • 0 helpfuls