Global Search Displaying sys_id for Title

Laurie Marlowe1 · ‎09-28-2017

Hello,

We have added a custom table for Service Requests. When using global search, the sys_id appears in the Title. How do you change this? I was unable to find any documentation on where to make the change for what you want to display as the Title for each ticket.

Thank you,

Laurie

diogo_ramos · ‎10-04-2017

Hi Laurie,

We upgrade to Jakarta yesterday and today we faced the same issue but for incidents, the short description wouldn't show and instead the sys_id, to fix this what I did was deleting existing text_search views for incident, create a new global one with the same name text_search (via list layout) and added the short description field after the number field ( the wiki says: Global search uses the first string field in the text search view that is not the number field.) , I didn't need to change anything in the property glide.ui.text_search.view to make this work, it was empty for me already.

Hope it helps.

Cheers,

Diogo

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dave_edgar · ‎01-17-2018

thanks we also found a known error for this:

ServiceNow KB: Global Search results showing only sys_id's if Default views are missing (KB0639324)

kks · ‎06-19-2018

Thank you.. It was Helpful. I did the same.

Omar CAMARA · ‎07-10-2020

Go to the custom table list view.
Go to Configure>List Layout
Create a new view and name it text_search
The columns added in the view are the ones that would show up in the search results with the first field showing up with the hyperlink.
run the "cache.do" to clear the cache.

The solution is founded in somewhere in the community.

But we do not have the link for it, but these steps have been applied and it works like magic **