Global search not working for Short Description?

[The Matrix]

Hi All,

In our instance Global Search is not returning result based on Short Description or Description its giving result based on Number only. I have seen some properties but not able to find the solution. Where do I need to configure this? 

Thanks

[Pratiksha]

Check this : https://www.servicenow.com/community/agent-chat-routing-and-sidebar/servicenow-global-search-configu...