Hi @Tzach Benbenist
Is it possible to configure the global search to find incidents, for example, by the caller's phone number?
Scenario:
1. Abel Tuter has three open incidents, he has a phone number stored in his user object.
Atul: If you enter only phone number in Global search it will find only user record.
2. The agent wants to search Abel's tickets on global search with his phone number.
Atul: Not possible as of now. Until unless you add Incident as related list in user table.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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