Global Text Search not working for scoped table but working for Service Portal

[reet2]

I have a scoped table- Test  extending from Template Table (which is extending from task) I have generated the index for the table and after I added this table as a search source for service Portal , it is giving results for the specific user.

I want the same field to be searchable for Global Search . I have configured the following steps.

1] Added the roles and table in Global Text Search properties.

2] Added the Search Group for application scope table.

3] Re-ran the Text indexing.

PS: Since it is inheriting from task eventually , I am trying to add scoped table in tasks search group which is not being allowed by the system.

Have I missed anything in the configuration steps? This is in ServiceNow Tokyo.

[Punit S]

It sounds like you have taken the correct steps to configure the Global Search for your scoped table. However, since your table is inheriting from the Task table, it might be necessary to also add the scoped table to the Task Search Group in addition to adding it to your application's Search Group.

To add your scoped table to the Task Search Group:

1. Go to System Definition > Search Groups.
2. Select the "Task" search group.
3. Click on the "Edit" button.
4. Add your scoped table to the list of tables in the search group.
5. Save the changes.

After making these changes, you can re-run the Text indexing and test the Global Search again to see if it includes results from your scoped table.

Please mark my answer correct/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal. 

Thanks,
Punit

[reet2]

Hi Thank you for replying But can you help an image of the edit button in step 3. I am not able to see the scoped tables once I try to add it to task search group using new button if that is what you are talking about.

[GabbbY]

Hi @reet2,

Check this community post:

How to add scoped applications to Global Search, a... - ServiceNow Community

mark as helpful if it works.

best regards,

Gabriel Y

[reet2]

Hello Thanks for sharing I followed this post and have added the text search group but it is still not working in Tokyo Aprt from it the table is also inheriting from task so the indexing is done at task level only.