Google Analytics Integration

wohamid
Kilo Explorer

‎02-11-2015 04:01 PM

I was hoping someone could walk me through a step by step process as far as integrating ServiceNow with GA. I have seen the post on this forum already and it was not clear to me what exactly was required. I do not have much programming experience, so I was hoping you could break it down in simple terms.

Thanks,
O

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will_leingang
ServiceNow Employee
ServiceNow Employee

‎02-12-2015 10:43 AM

Hi Omar, You can add google analytics to your instance using a ui script. UI Scripts are javascript that is added to the bottom of every page in the platform. If you put the google analytics collector in a ui script it will be included on every page.



Get the collection code from Google analytics and paste it into a new UI Script.



For help with specific steps please ask them here and I will help you get it working.



Will


wohamid
Kilo Explorer
In response to will_leingang

‎03-16-2015 10:38 AM

Thanks Will,


Could you address the following Security concerns?



  • What type of data will be sent to Google? (information containing: confidential, sensitive, user, server/client systems, etc)
  • Is this data shared/public information?
  • Is the data encrypted in motion and at rest?
    • Encryption type?
  • What type of controls do we have over our data?
  • What is the retention of the data stored in Google?
  • How is the data disposed of and ensure that it is wiped?
  • Where is our data stored?
    • Is it replicated/distributed or is there an option to confine the data?
    • Is it single or multi tenant?

Thanks,
O


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ahaz86
Mega Guru
In response to wohamid

‎03-16-2015 10:40 AM

This page may be helpful to you


http://www.google.com/analytics/learn/privacy.html?rd=2


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hemantanshu
Kilo Contributor
In response to wohamid

‎03-16-2015 10:34 PM

Hi,



Find answer inline to your questions



  • What type of data will be sent to Google? (information containing: confidential, sensitive, user, server/client systems, etc)
    • Only publicly known information which any tech savvy can get out of web page is pushed.
    • It sends over data related to the user demography, web page timings which at no times are sensitive information unless the url of the page has some critical information which otherwise shouldnt be exposed..
  • Is this data shared/public information?
    • No the data is not shared and is only available to the google account against which the tracking code was generated. Using proxy connection other google users can get them provided you share the tracking result with them.
  • Is the data encrypted in motion and at rest?
    • The data when pushed across to google server uses the same layer as the web page is in. But in SNOW all instances are in https layer so all message go to server in encrypted form.
    • Encryption type?
      • There is custom encryption type which it uses to push or pull the information across.
  • What type of controls do we have over our data?
    • While creating a tracking code, you can decide on what sort of information do you want to push to GA.
  • What is the retention of the data stored in Google?
    • I could see around 1 year of data. Need to search on that..
  • How is the data disposed of and ensure that it is wiped?
    • --
  • Where is our data stored?
    • Is it replicated/distributed or is there an option to confine the data?
      • There is no control over how the data would be stored at Google server.
      • Usually its replicated across multiple servers across geography.
    • Is it single or multi tenant?
      • It is multi tenant.