Grayed List choice "Delete" UI action

[madhusagar]

Hi All

I have query, When the change request state is move to approval, need to gray out the “Delete” list choice for affected CIs in the related list.

“Delete” is List choice global UI action, and it is working on change_task in the related list but not on the affected CIs.

Thanks & Regards,

[Dr Atul G- LNG]

Hi @madhusagar 

For this you need to change the OOTB UI action on delete and add the condition.

[madhusagar]

Hi , Thanks for quick response. But already condition is added as current.canDelete for the OOB UI action. Same is working for change_task.

[Dr Atul G- LNG]

Hi @madhusagar 

you need to add on state and table as well.

https://www.servicenow.com/community/developer-forum/hide-ui-action-by-role-and-state/m-p/2589305

[Runjay Patel]

Hi @madhusagar ,

This is not OOB behavior which you were talking about for change task, there must be delete acl would be written for that. You can also write delete acl on task_ci table to disable the ui action. Create delete acl on task_ci and use below script in your acl .

if (current.task.sys_class_name == 'change_request') {
        var changeState = current.task.state; // Get the state of the Change Request

        // Check if the state is "Approval" (replace with the appropriate value for "Approval" if needed)
        if (changeState == '3') { // Assuming "3" is the value for "Approval"
           
            return false;
        }
    }

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