Group Approval of Knowledge Article using OOB workflow

[Community Alums]

I'm developing one project using the knowledge table and I want to use the default workflow for Knowledge Approval. To approve any articles, the approvers are picked up from the knowledge base managers & owner. But, these both fields are user fields.

Do we have any way to get the approval from any group? I know I can do this by using my own workflow but I just wanted to check do we have any functionality provided by ServiceNow for group approval in Knowledge with less customization?

[Swadesh Saraf2 · Accepted solution]

Check out this article:

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/tas...

This may trigger the approval to the ownership group. 

Alternatively, you can create a group on the knowledgebase table and create a workflow to follow the approval through the group/manager with an approval co-ordinator.

[Community Alums]

Hi Swadesh,

Thanks for the quick response, I went through the article and it serves the purpose.

I'll recommend to go through the OOB approach rather than creating a new workflow.