Group notification settings

lakshmi75
Tera Contributor

‎04-24-2022 11:40 PM

I have a requirement that users can allow preferences for the support group they are required to get notified.

OOB functionality is different where it allows notification from certain modules. So I have created a new field in related list of user profile called group notification (true/false) to enable/disable in backend .

But users have to access this from front end. Any suggestions on this ?

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Aman Kumar S
Kilo Patron

‎04-24-2022 11:45 PM

Go to user table, Change view to "Service Portal", add the new field.
Check the user profile now on Service Portal. 

 

Also make sure users have the correct ACLs setup for that field to update.

 

Ref article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779294

Best Regards
Aman Kumar
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