gs.isInteractive() is not working as expected

[Joy1]

Can someone help me troubleshoot the following business rule? I use gs.isInteractive() to make sure that it runs when the user logs in the platform but not when in a non-interactive session. But it does run when the user submits a request and the log statement shows "gs.isInteractive(): true".

By the way, it's on Kingston.

Befrore query table sc_req_item.

(function executeRule(current, previous /*null when async*/) {

gs.log('gs.isInteractive():' + gs.isInteractive());

if (!gs.isInteractive()) { 

gs.log('!gs.isInteractive():' + !gs.isInteractive());

return;

}

// do some processing here

})(current, previous);

Any help would be much appreciated.

Joy

[SanjivMeher]

So that's a UI. So it will always return true.

[Joy1]

Thank you. That's good to know.

I've got another question for you. When submitting a request, why it queries the RITM table so the before query BR got triggered? Isn't it just an insert?

[SanjivMeher]

Before BR always gets triggered on update or insert, because it has to show the request created to the user the record post submission.

[Joy1]

Thank you very much. That's what I suspected. Is there any way to tell the difference between post submission query and straight query?

[SanjivMeher]

They are part of regular UI interaction of Service-now with Database. If you create a record, it will query database to show it back to you.

If you directly query a table, thats a straight query.