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08-12-2024 04:34 AM - edited 08-12-2024 05:12 AM
Hi all,
In virtual agent, I have a topic where users are asked to create a contact. They are asked all the question and from their answers, a new contact should be created. To achieve this, I have used the record action utility and added the fields to show the input variable values.
At the moment, however, I am encountering an error, it's creating the contact, but on the new contact record, the account field is not populated, only the other ones.
Any ideas?
This is my script:
Solved! Go to Solution.
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08-12-2024 08:52 PM
@Community Alums
Yes! You have used GlideRecordSecure which will ensure that the ACLs are enforced to prevent unauthorized data access. Refer https://www.servicenow.com/community/developer-blog/gliderecordsecure-gliderecord-vs-gliderecordsecure-when-to-use/ba-p/2539299
You can probably give this a try with GlideRecord and see if that works.
Please mark this response as correct and helpful if it assisted you with your question.

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08-13-2024 02:50 AM
@Amit Verma That actually worked!! You're a star!! Many thanks