Help to add Opened by and Watch list in Notification

JVINAY
Tera Contributor

Hi Team,

I am stuck with adding Opened by and Watch list in Notification.

Opened by and Watch list these two fields not in the "asmt_assessment_instance" table. 

JVINAY_0-1744193381826.png

I Try above image but notification not triggered. Please help me how can I achieve this .

Thank you

 

12 REPLIES 12

@JVINAY 

Did you check the Task record has Opened by and Watch list populated?

The users in those 2 fields are

1) active and not locked out

2) has email address populated in sys_user record

3) has notification preferences enabled

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@JVINAY 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@JVINAY 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader