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Help!! with breadcrumbs for Service Portal

Mike D1
Giga Guru

Hi,

I'll go right back to the start. We purchased SPM solely for the idea portal and I am trying to get the breadcrumbs to be dynamic.

We need the idea portal to be linked in our Service Portal so under our homepage I have created a url link from our quicklinks and prepended  with SP so the user stays within the Service Portal (not idea portal).

MikeD1_4-1668111371334.png

 

 

Home on the ootb breadcrumbs links to the idea portal home, however I need the Service Portal to be home, so what I did is cloned the ootb breadcrumbs and changed the home reference to our Service Portal homepage, which works well. You can see where I have blacked out the change I made.

MikeD1_0-1668110871275.png

The problem I am having is that now I need a new beadcrumb for idea home (ideas) once user clicks create idea:

MikeD1_1-1668111018960.png

Once they have clicked this button and it goes to the next page I need this extra breadcrumb:

MikeD1_2-1668111087510.png

And again after they have created the idea:

MikeD1_0-1668112221205.png

 

Here is the code for the "create an idea" button and "create" button (partial code):

"Create an idea"

MikeD1_3-1668111333362.png

 

 

"Create" button:

MikeD1_0-1668113738701.png

 

 

I initially posted here and thought I understood, but I have tried to get this to work and failed!

I am hoping someone can help me with exactly what code I need to add in to the client script to get this to work....

 

@Ankur Bawiskar 

 

Thanks

Mike

 

1 REPLY 1

Jeff Chilton
Kilo Expert

You might find something helpful looking at this version of dynamic breadcrumbs: https://snhackery.com/2020/10/08/dynamic-service-portal-breadcrumbs-corrected-again/