How to close REQ and RITM once Task is closed in flow designer

rsharma
Tera Contributor

I have a simple flow which triggers from an Inbound email.

A req record is created and then RITM and SCT task.

As there is one to one relationship, I want to close the RITM and REQ once the task is set to Close complete state.

 

But it's not working, Even when I changed the SCT task status to closed complete, RITM and REQ stays open and even the email is not sent.
flow stops after action number 3 

rsharma_1-1668050456285.png

 

rsharma_2-1668050491765.png

Execution result

rsharma_0-1668052757594.png

 

 

 

4 REPLIES 4

Sagar Pagar
Tera Patron

Hi @rsharma,

Take a look at old thread - How to close RITM and REQ from an SCTASK 

It might be helpful.

 

Thanks,

Sagar Pagar

The world works with ServiceNow

Hi @Sagar Pagar 
thanks for checking my post.

 

I am not that good in so doesn't understand the code much.

I know I am missing something really minor in the flow as my other flow with similar condition is working just fine 😞

edjhefford
Tera Contributor

Should just add Active false to your update record action on the RITM, that'll do it

Hi @edjhefford 
I tried that but it does not work.

 

Could this be related to this Wait condition in Create task section?

rsharma_0-1668142176745.png