hi community people, my name is Neel , iam reaching out today to ask help,

[neelima191419]

i had  signed up servicenow id recently, in that i tried to build instance on that new version Australia i used, i was on waitlisting, could you please suggest me which country i go with , is this waiting resolved

[Tanushree Maiti · Accepted solution]

Hi @neelima191419 

Many community member fellow are facing the same issue.

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

[yashkamde]

Hello @neelima191419 ,

I understand your concern, my PDI was offline for around 4–5 days at a stretch, and at times even when it came back it was running quite slow. From what I’ve seen, if the instance is showing as available, the best approach is to keep checking and trying every day. Usually it does come back online eventually, though the wait can be frustrating.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

If my response helped mark as helpful  and accept the solution.

[Srikanth_9]

Hi @neelima191419,

It's a common issue that most of members in the community are facing this from the past weeks. There's a delay in provisioning the instances at the moment. Wait for some time, you will get it.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.