Hi i need a related list created in the record producer as "Request PIR" once clicked i need problem

siddharth26
Tera Guru

Hi ,

 

I have an requirement i need to create a Related list called Request PIR once i click on that it should create a problem task in problem table.

 

So am not able to find UI action in record producer to create a UI action,

and also could you please let me know how to create a related list in the record producer called" Request PIR" once clicked on that a problem record should be created

 

thanks in advance

 

thanks

Sid

11 REPLIES 11

Ankur Bawiskar
Tera Patron
Tera Patron

@siddharth26 

related list in record producer? strange

record producer is not a normal form where you can add related list.

Can you explain your business requirement in detail with screenshots?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

1.I have incident form shown below-in which  related list i have an option called"Request PIR" once clicked on this a problem ticket and task is created.

siddharth26_0-1685960865451.png

2. user needs the same related in  the record producer , i have a record producer called "Request a RCA"

and user needs the same related list a above" Request PIR " in the record producer - Request RCA so once clicked on this request PIR a problem record should be created from the record producer.

 

thanks

 

the Request PIR is the UI action which is already existing in the system 

@siddharth26 

so same UI action you create on the target table of your record producer.

just ensure you enhance the UI action as per your requirement.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader