HIde 'Closed Cancelled' state on catalog task when catalog item has the Cancellable checkbox checked

[othomas1]

Hello everyone,

I thought this one was pretty straightforward so i made a client script, but when a catalog item has the Cancellable checkbox checked, i need the associated catalog tasks to not show the closed cancelled state as a choice in the dropdown, the script below is not working:

function onLoad() {
if(g_scratchpad.u_cancellable == 'false') {
g_form.removeOption('state', '4');
}

}

Can someone spot what my script is missing?

[Mark Roethof]

I've tested successfully with u_cancellable on the Catalog Item record [sc_cat_item].

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[othomas1]

Hi mark, my setup below did not work for me:

Business rule

Advanced:

(function executeRule(current, previous /*null when async*/) {

g_scratchpad.cancellable = current.request_item.cat_item.u_cancellable;

})(current, previous);

Client script:

function onLoad() {

g_form.addInfoMessage('running');
if(g_scratchpad.cancellable && g_scratchpad.cancellable == 'false') {

g_form.addInfoMessage('still running');
g_form.removeOption('state', '4');
}

}

Closed cancelled still shows on the list

[Mark Roethof]

Please select Display instead of default before on your business rule. Also see my first image.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[othomas1]

Hi mark,

I changed it to match and its still not working, im gonna see what else i may be doing wrong.

[Mark Roethof]

So did any of the messages trigger?
Also add some logging (gs.info for example), to your business rule, to see if this got triggered.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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