HIde 'Closed Cancelled' state on catalog task when catalog item has the Cancellable checkbox checked

[othomas1]

Hello everyone,

I thought this one was pretty straightforward so i made a client script, but when a catalog item has the Cancellable checkbox checked, i need the associated catalog tasks to not show the closed cancelled state as a choice in the dropdown, the script below is not working:

function onLoad() {
if(g_scratchpad.u_cancellable == 'false') {
g_form.removeOption('state', '4');
}

}

Can someone spot what my script is missing?

[Chaitanya Redd5]

Please give a try with the Below Script:

function onLoad() {

g_form.addInfoMessage('running');
if(g_scratchpad.cancellable == 'false') {

g_form.addInfoMessage('still running');
g_form.removeOption('state', '4');
}

}

[othomas1]

I will give this a try.

[Mark Roethof]

Can you check the XML of the Catalog Item, if u_cancellable is also actually false? It might also be empty.

If it's empty, a check like cancellable != 'true' might do.

On my PDI all Catalog Items do show false, so therefor it does work on my PDI.

Any luck with the debugging?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[othomas1]

Will do, ill check that now. Should i change it on the business rule and the client script?

And no luck debugging just yet.

[Mark Roethof]

First concern is getting the Business Rule to work.

Can you replace the code with below? Then simply open the Catalog Task, and then open the System Log. Is there a message written, and is the true/false value as you would expect?

If no message at all in the System Log, then the Business Rule is not executed at all.

(function executeRule(current, previous /*null when async*/) {

	g_scratchpad.cancellable = current.request_item.cat_item.u_cancellable;
	gs.info('==> DEBUG: ' + g_scratchpad.cancellable);
	
})(current, previous);

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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