HIde 'Closed Cancelled' state on catalog task when catalog item has the Cancellable checkbox checked

[othomas1]

Hello everyone,

I thought this one was pretty straightforward so i made a client script, but when a catalog item has the Cancellable checkbox checked, i need the associated catalog tasks to not show the closed cancelled state as a choice in the dropdown, the script below is not working:

function onLoad() {
if(g_scratchpad.u_cancellable == 'false') {
g_form.removeOption('state', '4');
}

}

Can someone spot what my script is missing?

[othomas1]

I didnt see any errors, just warnings.

[Mark Roethof]

The Catalog Task (out-of-the-box) has reference fields to the Request and the Requested Item.

The Requested Item has reference fields to the Request and the Catalog Item.

So in this setup, I used: sc_task > sc_req_item > sc_cat_item.

Hope that helps in understanding the structure.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Brian Lancaster]

Can you share the server side script you are using to set g_scratchpad?

[othomas1]

Sure, this was pre existing code that i just found:

(function() {

g_scratchpad.is_admin = gs.hasRole('admin');
g_scratchpad.is_grpmem = u_isGroupMember(gs.getUserID(), current.assignment_group.sys_id);
g_scratchpad.is_grpmgr = (gs.getUserID() == current.assignment_group.manager);
g_scratchpad.u_cancellable = current.u_cancellable;
g_scratchpad.pending_approvals = false;
g_scratchpad.state = current.state;
g_scratchpad.active = current.active;
gs.info('Hide Closed Cancelled State DEBUG:' + g_scratchpad.cancellable);

var dateStopUsingPending = new GlideDateTime("2014-12-18 00:00:00");
var dateItemCreated = new GlideDateTime(current.request_item.opened_at);
g_scratchpad.use_pending = dateStopUsingPending.compareTo(dateItemCreated) > 0;

var approvals = new GlideRecord('sysapproval_approver');
approvals.addQuery('sysapproval', current.request_item.sys_id);
approvals.addQuery('state', 'requested');
approvals.addQuery('u_ad_hoc', true);
approvals.query();

if (approvals.next()) {
g_scratchpad.pending_approvals = true;
}

})();

[Brian Lancaster]

Where is this running?  Is it in a business rule?  If so what are the conditions it is running under?