Hide comments section using UI Policy

[miro2]

Hi,

I need to hide Comments and Worknotes section in the HR Agent Workspace on HR case form.
I can do this using UI Policy and only apply it to the workspace view.

My question is whether I need to use the 'Reverse if false' checkbox and use a script 'Execute if false' ?

Or uncheck 'Reverse if false' and use only Execute if true.

[Dr Atul G- LNG · Accepted solution]

Hi @miro2 

Best practice is don't change / hide. You can remove the section as well by going in Form Design and remove that section.

[miro2]

@Ankur Bawiskar 
yes, I understand. I will remove section and fields. We will keep Comments and Worknotes in the Compose section. The business requirement is to have only the Compose section, so 'Comments and Worknotes' section seems to be redundant. 

[Ankur Bawiskar]

@miro2 

then as I mentioned above why not remove those fields from that workspace view itself

[Dr Atul G- LNG]

Hi @miro2 

Share the feedback with us.

[miro2]

@Dr Atul G- LNG 
I will share the results soon once I figure out one issue. Basically, when I removed the Comments/Worknotes record (screenshot below), the Compose section was also deleted from the workspace view, but I want to keep it

Compose section that also was deleted

[miro2]

Hi @Dr Atul G- LNG, @Ankur Bawiskar 
It seems like the Compose section is an integral part of the Comments/Worknotes sections in the workspace view. Therefore, if I remove any of the fields (comments/work notes) from the workspace view, they won't be available in the Compose section either.
I kept only worknotes, and comments were deleted from the workspace view.

This means I need to go with a UI Policy, as only this solution works --> Comments/Worknotes section is hidden, and the Compose section is visible.
I'm open to different solutions if you have anything to suggest.