Hide comments section using UI Policy

[miro2]

Hi,

I need to hide Comments and Worknotes section in the HR Agent Workspace on HR case form.
I can do this using UI Policy and only apply it to the workspace view.

My question is whether I need to use the 'Reverse if false' checkbox and use a script 'Execute if false' ?

Or uncheck 'Reverse if false' and use only Execute if true.

[Dr Atul G- LNG · Accepted solution]

Hi @miro2 

Best practice is don't change / hide. You can remove the section as well by going in Form Design and remove that section.

[Dr Atul G- LNG]

OOTB, go for reverse is False. @miro2 

[Ankur Bawiskar]

@miro2 

why are you using script when you can use UI policy action?

Also there is no condition?

Do you want to hide it always without any condition?

If yes then why not remove those fields from that workspace view and then you need not do anything

If my response helped please mark it correct and close the thread so that it benefits future readers.

[miro2]

Hi @Ankur Bawiskar

Yes, I need to hide/remove the Comments and Worknotes sections highlighted in red.

UI Policy action on comments and worknotes doesn't seem to work for me. And just to clarify, I don't need to apply any conditions right now.

[Dr Atul G- LNG]

So, you want to hide it permanently if there is no condition you are putting? Then update the view and remove these.