Hide fields on Service catalog

[Mahalakshmi Rav]

Hello,

I'm trying to hide the fields "division and environment" when the request type is selected " new access" in one of my service catalog. I created one catalog UI policy and given the condition as request type is "new access" and created two catalog UI  policy actions made the "visible as false" and value action as "clear value". This is working when the catalog field values are changing from some other value to new access. But when I directly fill out the request type as new access, this is not working. Any advises would be highly appreciated. 

[Dr Atul G- LNG]

opps... your policy look good, might be cache issue.

[Nilesh Wahule]

Hi @Mahalakshmi Rav ,

I would suggest to reverse the conditions and UI policy actions as

Request type is Not(!=) New Access

UI Policy actions visibility becomes True

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Please mark my answer as helpful/correct if it resolves your query.

Thanks,
Nilesh Wahule

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[Mahalakshmi Rav]

hello @Nilesh Wahule ,

I tried but it's the same 

[Pranav_Thanedar]

Hi @Mahalakshmi Rav ,

Are the division and environment values mandatory when form loads? I see in one of your screenshots that they are mandatory. Have you made them mandatory on load or something else? 

You need to make them non-mandatory and then try to hide them. 

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Pranav T

[Chaitanya ILCR]

Hi @Mahalakshmi Rav ,
since the variables are Mandatory the variables are not getting hidden.

in the UI policy actions make mandatory as False.

Please mark my answer as helpful/correct if it resolves your query.

Thanks,

Chaitanya