Hide impact card on the Incident form in SOW

tinndizz · ‎02-12-2025

Hello ServiceNow experts, please help on how to hide this impact card on the Incident form in Service Operations Workspace -

Dharma Liyanag · ‎02-14-2025

Hi @tinndizz ,

You can do this change in UI Builder, go to component builder to do so.

in UI Builder -> Service Operations Workspace -> Record SNC -> Record page tabs ( 3 dots at the end ) ->

Click on 3 dots [ Edit Selected element ] -> Start Editing -> Select page ( Incident Overview )

Now you can edit this variant.

"https://<server>.service-now.com/now/builder/ui/edit/components/a04c00820f901010a326b6ade7767ef9/394d88d57341301045216238edf6a721/b54d88d57341301045216238edf6a71c"

should be in the correct scope & duplicate the variant.

View solution in original post

Dharma Liyanag · ‎02-15-2025

Hi @tinndizz

You can go to experience pages, not data resource sections. When you open the Page - Record SNC , find this under 'Form section' ( below ) & click on it. Then you will get 'Edit Record page tabs' tab ; when you click on that There is a 3 dots section at the end of the text :

service-now.com/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/a4f4c1ca7300301045216238edf6a7cc/1a2baf67534130108e4dddeeff7b125f

when you click on the above you will get next page :

service-now.com/now/builder/ui/components/a04c00820f901010a326b6ade7767ef9

now select this:

service-now.com/now/builder/ui/edit/components/a04c00820f901010a326b6ade7767ef9/394d88d57341301045216238edf6a721/b54d88d57341301045216238edf6a71c

View solution in original post

Dr Atul G- LNG · ‎02-12-2025

Hi @tinndizz

Try like

Open any incident

chaneg the view to SOW

Configure --> form layout

and try to delete it the section impact.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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tinndizz · ‎02-12-2025

I did try that but it only allows the change the layout on the "Details tab" and not the "Overview tab".

Dr Atul G- LNG · ‎02-12-2025

Hi @tinndizz

Did you try in this view

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dharma Liyanag · ‎02-14-2025

Hi @tinndizz ,

You can do this change in UI Builder, go to component builder to do so.

in UI Builder -> Service Operations Workspace -> Record SNC -> Record page tabs ( 3 dots at the end ) ->

Click on 3 dots [ Edit Selected element ] -> Start Editing -> Select page ( Incident Overview )

Now you can edit this variant.

"https://<server>.service-now.com/now/builder/ui/edit/components/a04c00820f901010a326b6ade7767ef9/394d88d57341301045216238edf6a721/b54d88d57341301045216238edf6a71c"

should be in the correct scope & duplicate the variant.