Hide impact card on the Incident form in SOW

[tinndizz]

Hello ServiceNow experts, please help on how to hide this impact card on the Incident form in Service Operations Workspace -

[Dharma Liyanag · Accepted solution]

Hi @tinndizz ,

You can do this change in UI Builder,  go to component builder to do so.

in UI Builder -> Service Operations Workspace -> Record SNC -> Record page tabs ( 3 dots at the end ) -> 

Click on 3 dots [ Edit Selected element ] -> Start Editing -> Select page ( Incident Overview ) 

Now you can edit this variant.

"https://<server>.service-now.com/now/builder/ui/edit/components/a04c00820f901010a326b6ade7767ef9/394d88d57341301045216238edf6a721/b54d88d57341301045216238edf6a71c"

should be in the correct scope & duplicate the variant.

[tinndizz]

Thank you sooooo much!

[tinndizz]

Hello, thank you for your help but I cannot seem to find the "edit selected element" - do I need to create a duplicate variant first?

[tinndizz]

What should I select to go to the Incident overview?

[Dharma Liyanag · Accepted solution]

Hi @tinndizz 

You can go to experience pages, not data resource sections. When you open the Page - Record SNC , find this under 'Form section' ( below ) & click on it. Then you will get 'Edit Record page tabs'    tab ; when you click on that There is a 3 dots    section at the end of the text :  

service-now.com/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/a4f4c1ca7300301045216238edf6a7cc/1a2baf67534130108e4dddeeff7b125f

when you click on the above you will get next page :

service-now.com/now/builder/ui/components/a04c00820f901010a326b6ade7767ef9

now select this:

service-now.com/now/builder/ui/edit/components/a04c00820f901010a326b6ade7767ef9/394d88d57341301045216238edf6a721/b54d88d57341301045216238edf6a71c

[tinndizz]

Thank you soooo much! 🙂