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02-12-2025 09:39 AM
Hello ServiceNow experts, please help on how to hide this impact card on the Incident form in Service Operations Workspace -
Solved! Go to Solution.
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02-14-2025 02:18 PM - edited 02-14-2025 02:35 PM
Hi @tinndizz ,
You can do this change in UI Builder, go to component builder to do so.
in UI Builder -> Service Operations Workspace -> Record SNC -> Record page tabs ( 3 dots at the end ) ->
Click on 3 dots [ Edit Selected element ] -> Start Editing -> Select page ( Incident Overview )
Now you can edit this variant.
"https://<server>.service-now.com/now/builder/ui/edit/components/a04c00820f901010a326b6ade7767ef9/394d88d57341301045216238edf6a721/b54d88d57341301045216238edf6a71c"
should be in the correct scope & duplicate the variant.
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02-15-2025 11:00 AM
Hi @tinndizz
You can go to experience pages, not data resource sections. When you open the Page - Record SNC , find this under 'Form section' ( below ) & click on it. Then you will get 'Edit Record page tabs' tab ; when you click on that There is a 3 dots section at the end of the text :
service-now.com/now/builder/ui/edit/experience/aa881cad73c4301045216238edf6a716/a4f4c1ca7300301045216238edf6a7cc/1a2baf67534130108e4dddeeff7b125f
when you click on the above you will get next page :
service-now.com/now/builder/ui/components/a04c00820f901010a326b6ade7767ef9
now select this:
service-now.com/now/builder/ui/edit/components/a04c00820f901010a326b6ade7767ef9/394d88d57341301045216238edf6a721/b54d88d57341301045216238edf6a71c
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02-12-2025 09:45 AM
Hi @tinndizz
Try like
Open any incident
chaneg the view to SOW
Configure --> form layout
and try to delete it the section impact.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-12-2025 04:53 PM
I did try that but it only allows the change the layout on the "Details tab" and not the "Overview tab".
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02-12-2025 10:17 PM
Hi @tinndizz
Did you try in this view
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-14-2025 02:18 PM - edited 02-14-2025 02:35 PM
Hi @tinndizz ,
You can do this change in UI Builder, go to component builder to do so.
in UI Builder -> Service Operations Workspace -> Record SNC -> Record page tabs ( 3 dots at the end ) ->
Click on 3 dots [ Edit Selected element ] -> Start Editing -> Select page ( Incident Overview )
Now you can edit this variant.
"https://<server>.service-now.com/now/builder/ui/edit/components/a04c00820f901010a326b6ade7767ef9/394d88d57341301045216238edf6a721/b54d88d57341301045216238edf6a71c"
should be in the correct scope & duplicate the variant.