Hide Incident Variable Editor

[ashok17]

Hi All,

How to Hide Variable section( Incident Variable  Editor) on incident form.

Please suggest if any one have idea for this requirement. 

[ashok17]

Hi All,

Variable section should visible only if incident raised through service portal but If any user raise incident through Like All-->Incident--> create new the Variable section should not visible in incident form.

I have added in Section Incident Variable Editor in incident form design and written below client script for variable read-only this is working fine but If user raised incident using All-->Incident--> create new the variable section showing empty.

g_form.setVariablesReadOnly(true);

Please suggest for this requirement.

[Chaitanya naram]

Hi @ashok17, If you would like to make a variable not visible in the incident variables section (variable editor), create a catalog client script and check only Applies on target record check box and uncheck applies on catalog item, form and task and use the setDisplay/setVisible method for that variable. 

If you would like to set the display of a variable based on a condition, you can do same validation inside your client script itself.