Hide Process Flow State on Change Form

Dazler · ‎02-14-2022

Hi,

I am wanting to hide certain states on the process flow based on the Change Model. For example, here in our company we have information changes, that does not require approvals. I want to hide the Assess, Authorize, Scheduled, and Implementation states on the process flow.

I did find an old example of this, 10 years ago example. It said to add a new field with a type set as a condition to the sys_process_flow table, but there is already a condition field there.

It seems like the ui macro is where I would need to make that condition fit, but I am unsure of where in ui macro script would I incorporate the condition.

Any help would be appreciated.

Dazler · ‎02-16-2022

I found the answer. I ended up creating a UI Policy and making sure that the Isolate Script was set to false, then I added the following to the script and it worked.

$j("a:contains('Assess')").hide();
$j("a:contains('Authorize')").hide();
$j("a:contains('Scheduled')").hide();
$j("a:contains('Implement')").hide();

View solution in original post

sachin_namjoshi · ‎02-14-2022

You can add conditions in your process flow configuration to show, hide each process flow stage.

Regards,

Sachin

Dazler · ‎02-14-2022

Hi @sachin.namjoshi

I did add conditions to the process flow configuration, but it did not hide it on the form.

Jaspal Singh · ‎02-14-2022

Haven't tried but look for link & comments from Ajay

Jaspal Singh · ‎02-14-2022

Also, check https://community.servicenow.com/community?id=community_question&sys_id=6a738f25dbd8dbc01dcaf3231f96...