Hiding drop down field selection

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lonesoac01
Giga Guru

‎06-04-2024 12:55 PM

Hello all,

 

   I am interested in hiding a specific value in the close_code dropdown field on the change_request form.  The conditions are:

  1. Must have a related INC in the "Incidents Caused By Change" related list.
  2. If the user has the change_manager role then they can see the drop down value.

I have tried Client Scripts and UI Policies to no avail.  Anyone else have any other ideas?

 

Thank you.

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James Chun
Kilo Patron
In response to lonesoac01

‎06-04-2024 01:24 PM

@lonesoac01thanks, I modified the client script slightly (removed all the logs and error handling btw).

function onLoad() {
    var currentUser = g_user.userID;
    var currentSysId = g_form.getUniqueValue();
    var ga = new GlideAjax('global.CheckRelatedRecordAndGroup');
    ga.addParam('sysparm_name', 'getRelatedINCs');
    ga.addParam('ChangeSYSID', currentSysId);
    ga.addParam('UserSYSID', currentUser);
    ga.getXMLAnswer(handleResponse);

    function handleResponse(response) {
        try {
            var res = JSON.parse(response);
            // Check if there is a related incident record and if the user is not a change manager
            if (res.RelatedINCRecord === true && res.UsrIsChgMgr === false) {
                // Hide specific drop-down option in the close_code field
                hideCloseCodeOption('successful');
            } else {}
        } catch (e) {}
    }

    function hideCloseCodeOption(optionValue) {
        g_form.removeOption('close_code', optionValue);
    }
}

JamesChun_0-1717532638259.png

 

FYI, you might want to use a sys_id instead of the name when querying the group.

 

Cheers

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Kieran Anson
Kilo Patron

‎06-04-2024 01:18 PM

One option is a display rule to add a value to the scratchpad, and then an onLoad script.

(function executeRule(current, previous /*null when async*/ ) {

    var relatedIncidentCount = new global.GlideQuery('incident')
        .where('caused_by', current.getUniqueValue())
        .count();
    g_scratchpad.hasIncidentCausedByChange = Boolean(relatedIncidentCount);

})(current, previous);
function onLoad() {
   
   if(!g_user.hasRole('change_manager') || g_scratchpad.hasIncidentCausedByChange == false)
	g_form.removeOption('close_code' , 'option_value_here')
   
}
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