Hiding fields with a business rule

[milesdpratt]

Hi all,

I have a requirement to track time worked on incidents for our help desk agents only. I would like to hide the time worked field when the incident is not assigned to the help desk. A UI policy could easily do this, but then the time worked while adding notes and reassigning wont be saved.

Is there a way to hide a field in an "after" business rule?

[Aswin Chandras1]

Hi Julian,

I want to hide the group for the particular domain users....

Thanks in advance.

[JordanLind]

Hiding a field with a UI Policy and/or client script is not security.   These features only apply to the form view.   This same user could customize their list view and add this field to view the data.   ACLs is the way to go.

[Mike Allen]

Not to mention, you are beholden to the client.   If the client messes up or takes a long time loading, your plan for security goes right out the window.

[poyntzj]

But there was no mention of security on the original request.   If there was or a requirement not to add a time via a list view, then I would not use a Client Script either as it is limited and easily bypassed / worked around.

[milesdpratt]

Hiding the field has nothing to do with security. We just don't want to track time when the incident is not being worked by the help desk.