Hiding mandatory fields..

[gaz624]

Hi, I'm looking to not display some mandatory fields in certain scenarios. I will fill them with "n/a" just so that the form can be submitted.

I've tried this with a non-mandatory field an it has worked ok.                  

function onLoad() {

          If (matches conditions){

                    g_form.setDisplay('description', false);     //works

                    g_form.setDisplay('u_what_are_the_benefits_of_imp',false);   //doesn't work

            }

}

But when trying the same with some other fields its not working. I'm guessing because they are mandatory?

Is there a way around this?

Thanks

[google1]

how can i create an average resolution time on reports in service now? Any help would be appreciated.

[tillu]

Hello Meena,

That would be a separate question. I suggest you place this as a new question.