Homepage suddenly empty

[chr_kluge]

Hi

Last week I updated the Handout for endusers to the Eureka release and did some screenshots. There everything was fine and the hompages (ess, itil, ...) were correct.

Now I recognized two days ago that the pages are displayed empty and I'm not able to add content (see attachments).

But when I view for example the ess page via Homepage Admin -> Pages -> Self Service than I see that there should be content on the page. So what's wrong?

Any suggestions?

Thank you in advance

Christina

[poyntzj]

Is it all homepages or just specific ones ?

Is it all users ?

seeing your other message too something odd is going on.   Not made any ACL changes to anything ?

does it work if you go in with Security admin ?

[chr_kluge]

Hi Julian

You're right it seems to be the same root cause than the graphical editor. After activating bugzilla and opening the homepage it shows the sam js error: g_user not defined.

For your other questions: yes it concerns all homepages and using the security admin changes nothing.

ACL were edited last week but only ones concerning: sys_user.* or sys_user_delegate.*

BR

Christina

[poyntzj]

Maybe worth looking at changing those back to what they were originally, or make them the same as your DEV / TEST instance if they are still working OK

[Anurag Tripathi]

Hi Christina,

Can you navigate to system Properties -> homepage and look for "List of roles (comma-separated) that can add content to homepages."

[chr_kluge]

Hi Anurag

It lists itil role.

I'm admin.

BR Christina