Homepage suddenly empty

chr_kluge
ServiceNow Employee
ServiceNow Employee

Hi

 

Last week I updated the Handout for endusers to the Eureka release and did some screenshots. There everything was fine and the hompages (ess, itil, ...) were correct.

Now I recognized two days ago that the pages are displayed empty and I'm not able to add content (see attachments).

But when I view for example the ess page via Homepage Admin -> Pages -> Self Service than I see that there should be content on the page. So what's wrong?

 

Any suggestions?

 

Thank you in advance

Christina

1 ACCEPTED SOLUTION

Hi Brooks



Yes I figured it out:


I implemented a UI Script here from the community to hide the activity stream icon for endusers.


This caused the problem. After deactivating it, the Homepage content was visible again.


View solution in original post

13 REPLIES 13

mbrookssmith
Kilo Contributor

Christina, Did you get this figured out?   I believe I am experiencing the same issue.



Thanks,


Brooks


Hi Brooks



Yes I figured it out:


I implemented a UI Script here from the community to hide the activity stream icon for endusers.


This caused the problem. After deactivating it, the Homepage content was visible again.


hiranmayeesahoo
Kilo Expert

Hi,



I am facing the same issue (Homepage displays blank data).But i did check with UI script and all different scripts.But still could n't resolve the issue.



Any helps would be appreciated.



Thanks


Hi,



Its working fine.One of the OOB UI macro got deleted because of that Homepage content was missing.Now i have reverted the same UI macro from other service-now instance and it is working fine.