How Autopopulate assignment group field??

[naveenmyana]

Hi guys,

I need to autopopulate the assignment group field on form load, I have wrtiten the below client script code.

I am able to populate the group field, But going down the road If we upgrade the instance to higher version does it cause any effect...Please correct me I am going in the right way or not???

function onLoad() {

    //Type appropriate comment here, and begin script below

  var x = 'eecdfd9bff131100a0a5ffffffffffe9'; // sys_id of the group name

  g_form.setValue('assignment_group',x);

}

[Harsh Vardhan]

just try to use dictionary override if you will implement this then it will only work on the current table.

Dictionary Overrides - ServiceNow Wiki

[Harsh Vardhan]

Please check the link below.

https://www.servicenowguru.com/system-definition/assignment-rule-lookup/

[lSurya 24]

Hello Naveen,

Yup definitely, it will cause an issue if you are upgrading the instance as your playing with sys id here. I would suggest you to use below script to get sys id of a group depending on the name.

var gr = new GlideRecord('sys_user_group');

gr.addQuery('name',"Group name here");

gr.query();

if(gr.next()){

g_form.setValue('assignment_group',gr.sys_id;)

}

[Harsh Vardhan]

Hi

i would recommend try to avoid glide record in client script. Performance is the main key factor. it it's slow then it's really make sad to the user who use that application;

try to use glide ajax if you want to do glide record.

[naveenmyana]

Hi harsh,

Do u have any sample code for this, I am confused with all the codes avaliable here??