How can end Users see all the Incidents?
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‎05-19-2019 03:25 AM
This is not any business requirement but I was once asked in an interview.
How can we make end Users access to see all the incidents.
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‎05-19-2019 03:48 AM
Hi Sindhu,
I believe they can access the incidents but only view incidents where they are assigned to or in caller list or watch list
there is 1 query business rule which does this; you can inactivate that
Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-19-2019 05:06 AM
Hello,
End users are not suppossed to view incidents of other users and this is the reason why their access has been blocked OOB through a table level read ACL on incident table. If you disable this read ACL and an incident query business rule, they should be able to see all incidents but it will have licensing impacts as well.
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‎05-19-2019 05:56 AM
I have disabled ACL and BR, still Users are not able to see records.
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‎05-19-2019 06:01 AM
I guess the filters are disabled for end users. Can you open an incident via URL as an admin and impersonate an end user and check if he has read access to it?
