How can end Users see all the Incidents?

[Community Alums]

This is not any business requirement but I was once asked in an interview.

How can we make end Users access to see all the incidents.

[Community Alums]

No still end User didn't have read access.

I have done below changes.

1. Made BR "incident query" Inactive.

2. Made Read ACL on incident Inactive.

Opened Incident using Admin & impersonated as Abel Tutor and checked. But couldn't see the details.

[The SN Nerd]

This is the answer I would be looking out for in an interview.
It shows an understanding of the tool beyond technical, great answer.

[Blobbo]

Tweaking ACLs is often inadvisable as such deviations from OOTB have the potential of breaking upgrades/patches or being  broken by them.
A possibility (in 2025) is to grant users the 'business_stakeholder' user role. 

In real life you would want to couple this with giving them a friendly UI such as SOW and perhaps clamp down on other objects they could see (Changes, Problems etc etc) via ACLs.