How can I allow more than 5 autocomplete entries in the mentions list in agent workspace?

[Lucas Fontanill]

So we have plenty of users with the same name, for example this one is repeated 16 times.

But the mentions in agent workspace only show a list of the first 5 it finds

Is there any way to expand that list to show all results?

(I already searched in the properties for one with value of 5 and name contains autocomplete but no luck)

Thank you!

[Logan Poynter · Accepted solution]

Hello Lucas,

Please go to sys_properties and add "glide.ui.mentions.default_limit" as type String with a value of however many mentions you would like returned. This can be found here.

I don't believe there is a value to return all. Setting it to 'true' causes it to return no matches. 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Lucas Fontanill]

Thank you for the help, this property accepts a number which will be the max repeated names displayed in the autocomplete list.

[LC07082021]

Can the auto-suggest list also be filtered to certain user groups when using the @ mentions? 

[Jiri K]

Hi @LC07082021 

We used this solution to filter the @mentions:
https://www.servicenow.com/community/itsm-forum/how-to-filter-users-for-activity-stream-mention/td-p...

Cheers.