how can i apply catalog ui policy on approval form ?

[xavier19]

Hello,

We've build a Catalog using requested item and a lot of variables.

On the requested item form, i can display the famous "variable editor" and apply a lot of catalog ui policies as well.

That's great !

The problem is the approval form.... that's awful.

I hate the default ui macro that display information related to a requested item ("approval_summarizer_sc_req_item". )

This macro does only display text based on the list of variables related to the requested item

That's why i did inactived "approval_summarizer_sc_req_item".

In this way, the "approval_summarizer_default" is used to display the related   requested item form on the approval form.

And here comes the light, the variables are well displayed (like in the variable editor on the requested item.)

But... because there is a "but"...

The catalog ui policies can not be applied on a approval form.

(using advanced view, they can be applied on catalog task, requested item, and catalog item)

Any idea of a solution to use our existing catalog ui policies on the approal form ?

Thank you for your help.

Regards,

Xavier.

[SanjivMeher]

Below are few links, which may help you to some extent

Re: How to hide empty variables in approval form

Re: Hide Requested Item Variables in Approvals Table

[stephaniemccall]

Thank you very much! I will review.

Stephanie McCally | Manager, ServiceNow CSA

Pier 1 Imports

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