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How can I configure the agent assist search in Service Operation Workspace

Alon Grod
Tera Expert

‎01-31-2024 08:52 AM

Hi,

How can I configure the agent assist search in Service Operation Workspace so it will search and show  all incident with the same caller like the current incident or all incident with the same service offering like the current incident?

Screenshot 2024-01-31 at 18.48.31.png

 




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