How can I enable users without the ITIL role to view and edit Catalog Tasks within my Custom applica

[Community Alums]

I've extended the sc_req_item table and created a custom table, along with catalog items and a custom workflow. Within this workflow, I've assigned catalog tasks for each state. However, when users try to work on these tasks, they encounter issues as certain fields such as Assigned to, Short Description, and Description are read-only.

Despite creating read and write (*) ACLs on the sc_task table and adding my application role to it, the fields remain non-editable. Please see the attached screenshot for reference.
Note: I don't want to use ITIL role.

Could you please provide guidance on how to resolve this issue?

[Harish KM · Accepted solution]

Hi @Community Alums since you have extended the table, if there are parent level acls on those fields that applies to child table as well,

[Harish KM]

Hi @Community Alums if your issue resolved could you please accept my Solution 😊

[Community Alums · Accepted solution]

There are parent level ACLs (field level ACLs which are on TASK table) which restricting the write access on sc_task table.
I have added my custom role into those ACLs which solved my problem.

Thank for your Guidance!! 

[Harish KM]

Hi @Community Alums I would suggest enable debug security rules

and click on debugger bugs to see which acl is blocking,