How can I generate a notification from a UI action button?

[CharlesR1]

Hello,

I am trying to set up a new UI Action called 'Send MTI Notification' on our incident form. When this button is clicked I want it to generate a pop-up window which contains the exact information that will go out in the email notification. Once the user hits the OK button, I want an event on the UI action to kick off the email notification and populates the email notification based on the pre-populated fields on the incident form.

I have already set up the UI Action button on the form that generates a 'Send MTI Notification' button when certain conditions are met. I have also set up the event 'incident.sendmtinotification', and an associated Notification, however I don't know which script I need on the UI Action in order to activate the event when the button is pressed.

If possible, can anyone please point me in the direction of the script I need to write, and also some information as to how I can create the popup window to preview the email before it is sent?

Thanks very much,

Charles

[alexandertampie]

After hours of researches I have finally found your posting how to solve my problem. Thank you so much for sharing your posting with the community! 🙂

[CharlesR1]

Good to know it's proving helpful!

Ch

[SC10]

Good day,

How would this best be modified to affect any records on the Task table?

In your processing script you have a portion that created a new Incident record, and I am not quite sure how this plays into creating a notification event...

Thanks!

[CharlesR1]

Hi Shane,

This doesn't create a new incident, it just queries the table to obtain the incident number.

If you want to modify this for any record on the task table then just change the field names accordingly and it will be fine. If you want to use this on all tables extending from the Task table, then you'll probably need separate UI action scripts and Pages for each table, unless all the field names required on the UI page are exactly the same. The UI page will either hang or not appear at all if you try to generate values from fields that do not exist on the current form.

Cheers,

Charles

[SC10]

Thanks for the reply and info.

In my case, the Task extended information would always be the same: number and short_description.

UI Action code that I am trying for. Issue is redirecting the user back to the current record, as it currently redirects them to the UI page instead?:

Table: Task

OnClick: sendEmail();

Condition: current.active == true

Script:

function sendEmail(){

var number = g_form.getValue("number");

var short_description = g_form.getValue("short_description");

//Initialize and open the Dialog Window

var dialog = new GlideDialogWindow("uipagetaskfollowup"); dialog.setSize(600,600); dialog.setTitle("Request Follow-Up");

dialog.setPreference("short_description", short_description);

dialog.setPreference("number", number);

dialog.render();

action.setRedirectURL(current);

}

This is the code I am trying to use on the UI Page, please when you have a moment look through it and let me know if you see any issues. My questions are commented in to the code:

Main HTML:

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<g:evaluate var="jvar_short_description"

      expression="RP.getWindowProperties().get('short_description')" />

<g:evaluate var="jvar_number"

      expression="RP.getWindowProperties().get('number')" />

<g:ui_form>

    <input type="hidden" id="cancelled" name="cancelled" value="false"/>

    <input type="hidden" id="number" name="number" value="${jvar_number}"/>

  <br/>

    <table border='0' width="100%">

              <tr>

                <td valign="top"><span style='font-weight:bold;'>Title:</span></td>

                <td valign="top">${jvar_short_description}</td>

          </tr>

          <tr>

    <td><span style='font-weight:bold;'>Number:</span></td>

                <td>${jvar_number}</td>

          </tr>

                        <tr>

                <td colspan='2'></td>

          </tr>

      <tr>

                <td colspan='2' rowspan='2'>

  <br/>

                <g:dialog_button onclick="return onSubmit();" name="ok_button" id="send_email">Send Request</g:dialog_button>

                <g:dialog_button onclick="return cancel();" name="cancel_button" id="cancel_button">Cancel Request</g:dialog_button>

                </td>

          </tr>

    </table>

</g:ui_form>

</j:jelly>

Client Script:

function onSubmit() {

return true;

}

function cancel() {

var c = gel('cancelled');

c.value = "true";

GlideDialogWindow.get().destroy();

return false;

}

Processing Script:

var sysid = '';

var gr = new GlideRecord('task'); //query the task record, will this work?

gr.addQuery('number', number);

gr.query();

if(gr.next()){

if (cancelled != "true") {

gs.eventQueue('eventtaskfollowup', gr, gs.getUserID(), gs.getUserName()); } sysid = gr.sys_id; }

//How do I have this UI rendered "pop up" window close and then load the Task record at this point? This is running globally, so I can't force back to incident.do?*SYSID* or similar here.

gs.addInfoMessage('A follow-up request has been sent to the IT-ServiceDesk. If you do not hear back within a business day, please call the IT-ServiceDesk at ext 4444.');