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‎10-26-2017 09:38 AM
I'm using the 'state' field on a custom table that extends 'task'. I've got a Business Rule that changes the 'active' field to 'false' when the state field is '12' (the value). However, as soon as this happens, the 'state' changes to '3' automatically. This only appears to happen when 'active' changes from 'true' to 'false'. I've searched my Business Rules to see if there's another script that sets the 'state' to '3' when 'active' '=' or changesTo 'false' but I can't find one. Is there a log I can check to see what scripts are running and hopefully identify the culprit?
Solved! Go to Solution.
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‎10-26-2017 09:49 AM
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‎03-12-2020 11:01 AM
I am facing the same issue. I want to make RITM's active value as false when the RTIM state changes to an invalid ticket. It's automatically changing to a closed state when I change RITM state value to Invalid ticket.
How did you fix this issue? Could you please help me.
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‎03-12-2020 01:01 PM
Hi Wayne,
In the instance window, go to top right and click GEAR icon
go to developer category, and turn ON, javascript log and field watcher
Now update the record like you wanted and see the logs to see business rules acting at that time, you can always filter (or) clear logs. For your case set it only business rule on field watcher. Then log results would show only business rules ran after the your update
Thank you,
Vikram