How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

[apjohn2]

TL;DR:

With the "Classic" app you can open a browser to your instance and just change the URL after ".com/" to ".com/$m.do" and hit Enter and it will redirect you to the mobile app experience.

Is there a similar trick to this w/ the new Now Mobile app?

Background/more info:

We just upgraded to NY. The Now Mobile app is very simple and attractive and I believe enabling it will be a huge win with very little uplift.

I am referencing all the docs pages about the app. I have it enabled and know how to configure it.

I am asking here for help because I can't figure out how to impersonate another user and use the app at the same time. We authenticate through ADFS/Azure, so if I log out of Now Mobile and then attempt to login again it automatically redirects to our ADFS login page.

[Joshwa Antony S · Accepted solution]

Hello Aaron

No OOB way to impersonate in native mobile apps (Agent/NOW/Onboarding). You could try simulator which can download the apps from app/play store and run.

Another way is disabling you SSO when you are testing app (This will impact other developers who are using non prod) that way you will not be redirected to SSO page and you will get local login page where you can give test user credentials.

We created a test account in our AD and we are associating & excluding appropriate roles to the user in ServiceNow to test the functionality of App.

Catalog items & knowledge article related screens are coming mesp portal which you can run from your desktop as well

eg:- <yourinstance>.service-now.com/mesp?id=sc_cat_item&sys_id=<sysid of item>

Regards,

JAS

[apjohn2]

Thanks for that. Sometimes knowing that there's only one option is a comfort. (I ended up adding a Test User account in our AD w/ attributes needed and have been testing that way.)

[vinothkumar]

Hello Aaron,

You have to create some manual account for testing by providing the same role as that of the user you want to test it and that is how we have been doing in our instance.

[ServiceNow Tec2]

This has been resolved by ServiceNow Technical Support. Please refer to KB0775575 for more information.