How can I make a field in Service Portal as read only?

[Student1]

Hello,

I have the following requirement.

I want to have a field on Service Portal's form, that is read only. It will contain a value but the end user can not change it.

Is this possible?Any ideas?

[Willem]

You need to create a Catalog UI Policy for this:

On your item go to:

Set up like this:

Save and enter Catalog UI Policy actions:

Like this:

Replace Job title with the field you want to be read only

[Student1]

It seems really helpful but in my case, it does not work. Any ideas?? Do I need to make a script also?

[Willem]

Do you use variable set on the Item? If so you can define a UI Policy on the Variable set in the same way instead.

In your case the script that @Ankur Bawiskar provided should work as well.

[Ashley Snyder1]

While I love UI Policies, using Run Scripts is a bit complicated here as you'd still need something to key off of in the condition builder.

Create an onLoad Catalog Client Script that only runs in the Mobile/Service Portal UI Type, and put in g_form.setReadOnly('your_var_name',true);  This should set the variable Read Only, only within those UI Types and not Desktop.

[Shekhar Deshin1]

Hi,

Seems like it is Single Line Variable you used.in Variables of catalog Item you can Set the Default
Value as 'XYZ' for City Variable.

You can use the UI policy for Catalog Item give the condition 'is not empty' and apply as Read Only.

here as per your scenario you want update the City variable by default name display before displaying on Service Portal.

Thanks,

Shekhar Deshingkar,