How can I make a portal page with a record producer for incident table?

[Navaneeth1]

Is there a way to create a portal page, with the record producer running for the incident table to be available to public?
That is, I would like anyone with a link to the portal to have access to creating a new incident ticket through the public portal that contains the Record producer. 

Or is there a way to allow PUBLIC users to submit incident forms from a portal page somehow? 

Thank you!

[Samartha Shetty]

Hi Navaneeth,

May I know the exact set of user when you refer to public user? is it a users from outside the organization?

If it is within the organization, You can just created the record producer with variable set or variables mapping fields to the incident table and make it available users by adding the group under "available for". and just needs to add user to that specific group.

[Navaneeth1]

@Samartha Shetty 

Thank you for the response. It's for about 300 users, but the only thing that groups them together is that we know the domain of the emails for these users and don't have the actual names. Is there a way for this?

[Samartha Shetty]

Ahm, I am pretty much not clear abou your requirement. But If you know the users company, You can make it available to company or you should again create a group and write a scheduled job to add  all users to groups on the basis of email domain. 

[Navaneeth1]

@Samartha Shetty ,

The requirement is, that any user whose email ends with .gov should be allowed to create a ticket without logging into the ServiceNow Instance. Could you please let me know if this is possible with a record producer or if there's any other way around this?

I'm asking because, anyone can create a ticket by email right. Similarly, I'd like that functionality with a public portal page somehow.