How can I remove author name in Knowledge Article item?

[bbf3562]

I have been assigned to remove/hide author name in Knowledge article item due to many clients constantly contacting author for further question relate to article and they want to remove that to prevent contact. Where can I remove it? It seem I couldn't find solution answer even I tried How to remove or hide author, last modified from the Knowledge Articles?   in Knowledge properties but that doesn't work because that is for search only, not in article item. Anyone know where I can remove it? I am in Geneva version.

[Spence90]

Hi @Abhijit Das,

I actually just came across this today and found that if I cloned the widget Knowledge Article Content I'm able to comment out the sections I need that control that:

As you can see from my screenshot what you'll be looking for in the Body HTML template field is the <span class="title-secondary-data"> as that will contain the piece pulling in the author's name.

I was able to remove the author piece and the revised time piece and only show how many views the article has had. Quite easy to do, but it did take me a few minutes to figure it out. I attempted ACLs at first, but those didn't seem to work so this was my last resort.

[Abhijit Das6]

Ok , that works for universal knowledge search in servicenow homepage.

But how to get rid of author name from the portal , like the following -

Please guide me on the same. I am able to remove author name from knowledge search in servicenow system , but unable to achieve the same in portal.

Many Thanks and Regards,

Abhijit Das

[EraShawn]

I was able to remove the 'authored by' field from displaying in the portal article view by updating the 'Page Specific CSS' field on the page: 'Knowledge Article View' to include '.author{display: none;}'.

I was also able to remove the authored by field from the 'Most Useful' widget list on the article page by setting system property 'glide.knowman.search.show_author' to false.