How can I restrict the search in Service Portal for a specific catalog item

Cupcake · ‎01-11-2018

We are converting from CMS to Service Portal and I have a specific catalog item that I do not want to be searchable at all in Service Portal.

How can I restrict the access for a specific item?

Thanks,

Karen

SanjivMeher · ‎01-11-2018

Hi Karen,

In the catalog item, there is a flag 'No Search'. Just mark it true and it shouldn't show up in search.

Thats the condition used in Service Portal Search source for Service Catalog.

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

SanjivMeher · ‎01-12-2018

Hi Karen,

It is not on the form. You need to add it to the form using form layout. Or you can just bring it up in list layout and edit it from list layout as well.

Please mark this response as correct or helpful if it assisted you with your question.

Cupcake · ‎01-12-2018

Thanks so much that was it.

That is funny I did everything else except that.

Have a Nice weekend.

Karen

Shane J · ‎01-11-2018

I thought items that did not have a Category valued were left out of search.