How can I revert to the old change management "Create New" UI?

[Ro5]

hello.
Currently, the "Create New" screen of change management for my instance looks like this.

I want this to go back to the previous "Create New" UI, how can I do that? 

Thank you very much.
Ro

[Harish KM]

Hi you can edit the URL under create new and add this as URL

/wizard_view.do?sys_target=&sysparm_stack=_list.do&sysparm_wizardAction=sysverb_new&sysparm_parent=8db4a378c611227401b96457a060e0f4

Refer attached screenshot

[shloke04 · Accepted solution]

Hi,

First screenshot is a feature which gets enabled as far as I know is when you are using Change State Model concept in your instance. Before you make any changes, my suggestion will be to review couple of things before you revert as mentioned below:

1. When you use change model, there is a Model field on your Change form which also gets auto filled and state transitions might depend on them. Please refer the below link to understand first and review before you disable it and revert it back:

https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/change-management/concept/change-models.html

Now if you want to disable it, you just need to follow below steps to do it:

1. Navigate to sys_properties.LIST from Application Navigator:

2. Search for the property named as "com.snc.change_management.change_model.type_compatibility"

3. Set the value of this property as "false".

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[shloke04]

Hi @Ro

If you have a follow up query then do let me know else if your query is resolved then please mark the answer as correct and close this thread for others.

Regards,

Shloke

[Ethan Davies]

Hey Ro,

If you want to change it back, you can change the URL argument in the 'Create New' module to the following URL:

wizard_view.do%3Fsys_target%3D%26sysparm_stack%3D_list.do%26sysparm_wizardAction%3Dsysverb_new%26sysparm_parent%3D8db4a378c611227401b96457a060e0f4

It will look like this:

Note, if you are using a custom or modified interceptor from the OOTB one then navigate to that interceptor and click 'Try It' and copy the URL from your browser. Paste this URL info the Arguments field as in the image above and you're good to go.

Let me know if you run into any trouble.

Please mark this answer as correct or helpful if is helps solve your problem, thanks!