The Service Portal Ticket Form Options toggle seems to show every variable used on that Catalog Item. How can I choose which ones are displayed? I have created a new true/false field on the item_option_new table that I can use to distinguish what should be visible, but can't connect the dots to incorporate this new field to qualify the API call in my cloned Widget.
Hi Brad,
To hide a variable (field) from the Options list in Service Portal RITM Ticket form, you need to navigate to the corresponding variable form in the native SNOW instance and uncheck the Variable on Summaries checkbox. (see below snap)
This will hide the field under Options list in the portal.
Thanks,
Gopi
