How Can I Set a Default Font Family and Font Size for HTML Fields in Knowledge Articles?

[SandeepKSingh]

I want to ensure that all HTML fields in my Knowledge Articles have a consistent font family and font size. Could someone provide guidance on how to apply these default styles across all Knowledge Articles? Any help with implementing this would be greatly appreciated.

[Bhavya11 · Accepted solution]

Hi @SandeepKSingh ,

You can right click the "text" html field and choose "Configure dictionary". Then insert this into the default value

then add this in default value <p><span style="font-family: arial ; font-size: 14pt;">&nbsp;</span></p>

Then all new knowledge articles will start with this font size and font family.

Please, remember to mark Correct or Helpful if you find my response useful.

Thanks,

BK

[Brian Lancaster]

Never mind... figured it out. if you use this as your default value <p style="font-family: arial ; font-size: 12pt;"></p> the asterisks will be gray like it is filled out but will still act like it is mandatory.

[Karla Chorny]

This is not my experience. I'm finding I can save with required HTML fields appearing blank when I have the font and font size set as a default value. We are on Yokohama. What version are you on?

[Brian Lancaster]

Are you only using this as the default value.

<p style="font-family: arial ; font-size: 12pt;"></p>

[Karla Chorny]

This our default value: <p><span style="font-family: Verdana; font-size: 10pt;">&nbsp;</span></p> I'll try taking out the unnecessary bits and see what happens.

[Karla Chorny]

Interesting finding. I changed the default value to <p style="font-family: Verdana ; font-size: 10pt;"></p> and tested in UI16 - worked as you described. 

Tested in SOW, no enforcement on mandatory HTML fields with the default value set. 😞